Our Privacy Policy
Privacy Policy
Namaste Windsor Grocery Store
Description
Namaste Windsor Grocery Store is committed to protecting your personal information and ensuring a safe shopping environment for our customers in Windsor, Ontario. We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all applicable Canadian privacy laws.
This Privacy Policy explains how and why we collect personal information, how we use it, who we may share it with, and how we keep it secure.
1. Information We Collect
We only collect information needed to provide our services. This may include:
Identity Details: name, phone number, email, billing address, and delivery address.
Order Information: items you purchase, preferences, shopping history, and special instructions.
Payment Information: we do NOT store credit or debit card numbers. Payments are processed securely by third-party payment processors (such as Stripe) who are PCI-DSS compliant.
Technical Data: device type, browser, IP address, location data, and website activity (collected through cookies/analytics).
Communication Records: emails, messages, service requests, and inquiries.
2. Why We Collect Personal Information
We use personal information only for legitimate purposes, including:
Processing and delivering orders
Managing your account
Contacting you about orders, delivery, or customer service
Improving our website and customer experience
Sending marketing/promotional messages (only with your consent)
Meeting legal, audit, and tax requirements
3. Consent
By using our website or placing an order, you agree to the collection and use of your information as described in this Policy.
You can withdraw your consent at any time (unless legal obligations require information to be stored). If you withdraw consent, some services (e.g., placing orders) may not be available.
4. When We Share Your Information
We do not sell or rent personal information. Information may be shared only:
With service providers (e.g., Stripe for payments, delivery partners)
For legal reasons (court orders, law enforcement)
During business transactions (merger, sale, or ownership change) – you will be notified in such cases
5. How We Protect Your Information
We apply strict safeguards such as:
SSL encryption
Secured hosting servers with firewall protection
Restricted staff access based on roles
Payments handled by PCI-DSS certified processors
No system is 100% secure; we encourage customers to use strong passwords and log out after use.
6. Cookies & Tracking
We use cookies to improve website experience:
Essential cookies – required for login & cart functions
Analytics cookies – helps us understand customer behavior
Marketing cookies – used only if you give consent
You may disable cookies in your browser settings, but this may affect some site functions.
7. Your Rights (Under PIPEDA)
You have the right to:
Access personal information we store about you
Request corrections or updates
Withdraw consent for optional data uses
File a complaint with the Office of the Privacy Commissioner of Canada
We reply to privacy requests within 30 days.
8. Data Retention
We keep personal data only as long as required:
Order/account records: up to 7 years for legal and tax purposes
Analytics data: up to 2 years
After this, data is permanently deleted or anonymized.
9. International Transfers
Some third-party service providers may store data outside Canada (e.g., in the United States). In such cases, we ensure those providers maintain privacy standards that meet or exceed Canadian laws.
10. Changes to This Policy
We may update this Privacy Policy if our practices or laws change. The revised version will be posted on our website with a new effective date. Please check periodically.
11. Contact Information
For privacy-related questions or requests, contact:
Namaste Windsor Grocery Store
Phone: 519-250-0001
Email: mynamastewindsor@gamil.com
If an issue remains unresolved, you may contact:
Office of the Privacy Commissioner of Canada
Phone: 1-800-282-1376
Website: https://www.priv.gc.ca